Returns at Nucode are always free of charge, using our return methods.
How do I return an item?
Home collection: If you prefer, you can request a home collection. We will send a courier to collect your package within 1-2 working days.
Where can I find my receipt?
You will find it attached to the notification e-mails you receive when your order has been sent, or in the My Account section in the details of your purchase.
Please remember that the receipt is essential for returning or exchanging items. You can show it on the screen of your mobile device or print it.
It can be sent to an address selected by you (home, work, etc. - never a PO Box).
What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.